They say teamwork makes the dream work, and in the case of the sales team at The Village at Providence Point—A National Lutheran Community, you can clearly see this dynamic in action. Sales Director Chill Hotchkiss, Sales Counselor Lisa Wells, and Sales Coordinator Chelssey Hewitt have a strong, energetic working-relationship, which no doubt has helped them adapt to life during the COVID-19 pandemic.
“We make a great team,” said Chill. “We all like each other; all three of us enjoy what we do; and we’re all driven to do a really good job.” A passion for excellence is one of the things that has helped the team make it through this spring of social distancing. They have had to adjust to the new, web-based approach when communicating with older adults who are interested in learning more about The Village at Providence Point.
A relaxed, easy-going personality, Chill is clearly excited about what The Village at Providence Point — a world-class retirement community being developed in Annapolis, Maryland – has to offer prospective residents. “We had so much momentum from last year heading into this spring. COVID-19 hit, and it all came to a screeching halt. However, I think by pulling together we have been able to switch gears, and the new normal hasn’t dampened our enthusiasm one bit.”
A Growing Team
Prior to working in the senior-living industry – a career that has spanned more than a decade – Chill coached basketball at the University of Richmond. With his background in coaching, it’s no wonder that Chill views team building and helping people grow in their careers as a critical part of his role as a sales director. “We call him the straw that stirs the drink,” Lisa said. “Everyone notices that the dynamic changes when he’s around. He’s a team builder with a glass-half-full mentality which sets the tone for our work environment.”
Lisa joined The Village at Orchard Ridge – another National Lutheran community in Winchester, Virginia - while researching retirement communities with her mother-in-law. “I stumbled into a new career I absolutely love. It’s really a privilege to have a job that you don’t view as work,” she said, adding that what she loves about the job at Providence Point is that, for her, it’s not about making sales, but rather about helping people make decisions.
“I always start by asking clients, ‘Do you have a plan? How can Providence Point be a part of that plan?’ I think that we’ll be the greatest community around, but we want to be the right one for them. If our community is the right fit, great!”
For the past seven years, Chill and Lisa have enjoyed working together; and now Chelssey, who recently joined them, adds an enthusiastic spark to the team!
A Wisconsin native, Chelssey’s interest in the senior-living industry stemmed from caring for her grandfather. She’s excited to be a part of the Providence Point team because of its unique status in Annapolis. “There’s truly nothing like this available in the area, and it’s clearly something the aging population wants and needs,” she said. “Everything that the community offers as a one-stop-shop is monumental.”
Chill, Lisa, and Chelssey are looking forward to moving into a new sales center in the Annapolis Exchange building. The new digs will be gorgeous and will include a fully-furnished, two-bedroom model apartment. If all goes according to plan, the office will be open to the public in the fall. Be sure to get in touch with the team to learn more about all that’s on the horizon for The Village at Providence Point.