Cyndi Walters was named president and chief executive officer (CEO) of National Lutheran Communities and Services (NLCS) in May 2021, assuming the position full time in August 2021. Prior to this role, she served as chief operating officer (COO) since 2016.
Cyndi has served at NLCS in varying capacities for nine years; first as a consultant before joining as chief operating officer in 2016. Cumulatively, Walters has over 30 years of experience in the senior living industry including a strong background in strategically growing and diversifying the organization and an enhanced focus on operating as a senior-living system and leveraging its benefits and efficiencies. Prior to joining NLCS, she provided project management and advisory services to senior living organizations through Walters Advisors, LLC. She has also served in a leadership role at Presbyterian Senior Living in Dillsburg, Pennsylvania, and during her 19 years at KPMG (a global network of professional firms providing audit, tax and advisory services), spent significant time as a partner and leader of their National Senior Living Advisory Practice.
As president and CEO, Cyndi’s focus is strategically growing and furthering NLCS’ mission to honor, inspire and support choice and opportunity in partnership with older adults. Cyndi is an advocate for “aging with choice,” which means supporting older adults in making their own choices in aging, whether it means moving to a senior living community or bringing in supportive services to their home. She is also an advocate for team members across the organization and leads a team dedicated to ensuring NLCS remains a Great Place to Work® and an employer of choice for those who have a heart to serve older adults.
Cyndi is a native of the Harrisburg, Pennsylvania area and holds a Bachelor’s of Science degree from York College of Pennsylvania.
With a formal name of William, he is known by everyone, including family, friends and colleagues as Chill. As the sales director at The Village at Providence Point—A National Lutheran Community, Chill does more than just sell homes. With over 20 years experience in senior living and real estate development, he actively listens, answers questions, and offers counsel, which enables him to successfully assist his clients in their decision making.
Prior to joining The Village at Providence Point, Chill served in various capacities within the senior living industry specializing in planning, marketing, and selling senior communities at Glenmoor in St. Augustine, Fl., and at Ingleside at Rock Creek in Washington, D.C. At East West Partners in Richmond, Va., he helped plan, market and sell numerous independent living recreational lifestyle communities. Chill joined National Lutheran Communities & Services in 2012, successfully working with the sales and marketing teams on expansion projects at both The Village at Orchard Ridge in Winchester, Va., and The Village at Rockville in Rockville, Md. In 2017, Chill was named sales director for The Village at Providence Point.
A native of Broadway, Va., Chill is a former faculty member and head women’s basketball coach at the University of Richmond. With a foundation in education, Chill has used his teaching skills to counsel many families, guiding them as they explore, learn about and plan for their future. Chill sees his position in Annapolis as an opportunity to help shape the direction of this endeavor for many decades to come, and he believes the potential to build a special community at The Village at Providence Point is limitless.
When he isn’t working, you’ll find Chill deejaying, enjoying sports (especially his beloved Jacksonville Jaguars) and spending time with his children and grandchildren.
As a sales counselor for The Village at Providence Point—A National Lutheran Community, Lisa passionately develops strong and trusting relationships with seniors whom she guides through life-defining choices. Her goal is to ensure that clients have a thorough understanding of all components associated with the continuing care retirement community model and to illustrate how each of those components will come to together at The Village at Providence Point.
A former educator, Lisa found herself making a career change after she helped guide her mother-in-law through the process of moving to a senior living community. She decided a career in senior living would be a challenging and rewarding way she could help others make educated choices as they planned for their future.
Lisa joined the National Lutheran family in 2013 as a sales counselor at The Village at Orchard Ridge in Winchester, Va. At Orchard Ridge, Lisa served as an integral part of the sales team during the expansion of independent living residences. In 2017, she was asked to join The Village at Providence Point team, bringing with her both a deep knowledge of the industry and solid experience.
In her spare time, Lisa enjoys playing music (she is an accomplished pianist), spending time with family and friends, watching basketball and traveling.